Terms

Last updated: September 2026

1. Welcome

Always Here is operated by Kayla Alcazar (“we”, “us”, “our”), the seller you are contracting with. Always Here provides a digital legacy vault for recording and sharing voice messages, videos, photos, letters and other memories with the people you love. By using our app, you agree to these Terms of Service.

2. Your Account

You must be of legal age in your country and provide accurate information when creating an account. You are responsible for keeping your password secure and for all activity under your account.

3. Subscriptions and Payments

Some features require a paid subscription. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle’s Buyer Terms. Subscriptions renew automatically until cancelled. You can cancel anytime from your account settings, and you keep access until the end of the period you paid for.

4. Acceptable Use Policy

You agree to use Always Here lawfully and respectfully. You may not, and may not permit others to:

• Use the service for any illegal purpose or in violation of any applicable law.
• Upload, store, or share content that is unlawful, harmful, threatening, harassing, defamatory, obscene, hateful, violent, sexually explicit, or that exploits or harms minors in any way.
• Infringe intellectual property rights, privacy rights, or any other rights of third parties.
• Impersonate any person or entity, misrepresent your affiliation, or provide false account information.
• Send spam, phishing messages, fraud, viruses, malware, or other harmful code, or attempt to probe, scrape, crawl, or disrupt the service or its infrastructure (including denial-of-service attacks).
• Attempt to gain unauthorized access to accounts, data, systems, or restricted areas of the service.
• Share login credentials, sell accounts, or resell access to the service.

We may suspend, terminate, or restrict access to any account that violates this policy, and we may report illegal content or activity to the appropriate authorities.

5. Intellectual Property

We retain all ownership of the Always Here service, including its software, design, documentation and branding. Your memories remain yours — you grant us only the limited right to store and process them so we can provide the service to you and the people you choose.

6. Service Level

We work hard to keep Always Here available, but we do not guarantee uninterrupted or error-free performance.

7. Limitation of Liability

We do our best to keep your memories safe, but we are not liable for losses caused by events beyond our reasonable control, including device loss or unauthorized account access due to shared credentials. To the fullest extent permitted by law, we are not liable for indirect or consequential damages, and our total liability is limited to the fees you paid in the 12 months before the claim.

8. Suspension and Termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated policy violations. When an account is deleted, your data is permanently erased after a 30-day grace period, as described in our Privacy Policy.

9. Changes

We may update these terms from time to time. Continued use of the app means you accept the updated terms.